Fulfillment & Returns
Helping you ship faster and cheaper, without owning a warehouse problem.
Think of us as your fulfillment partner. We do not run warehouses, and we never hold your inventory. We manage the partners who do: selecting and onboarding 3PLs, holding them to SLAs, auditing every invoice, tuning shipping and returns policy, and turning returns into exchanges where we can.
What's included
3PL selection and onboarding
Requirements, RFP, rate comparison, site visits and a managed cutover plan, matched to your order profile, SKU count, B2B needs and peak season.
SLA management
Same-day ship cutoffs, pick accuracy, dock-to-stock time, and returns processing time tracked weekly with escalation when targets slip.
Invoice and cost audits
Line-by-line checks of storage, pick-and-pack, packaging and surcharge charges; carrier invoices audited for duplicate and incorrect fees.
Shipping strategy
Free-shipping thresholds modeled against AOV and margin, carrier and service mix, delivery-date messaging on site, and split-shipment reduction.
Returns and exchanges
Return policy design, exchange-first flows, store credit incentives, return reasons fed back to product and size charts, and fraud controls.
Inventory sync and accuracy
Daily reconciliation between 3PL, ERP, Shopify and marketplaces, oversell prevention and cycle-count follow-up.
Returns are a margin line, not a CX afterthought.
In apparel and footwear, returns can erase a large part of contribution margin. We aim to tackle them at the source: fit guidance, honest imagery, size-chart fixes for the styles that drive returns, and exchange-first flows that keep revenue in the business.
Returns KPIs we track
- Return rate by style, size and reason
- Exchange and store-credit share of returns
- Cost per return (label, processing, write-off)
- Days from return receipt to refund
- Restock rate and resale value of returned units
Our partner network. We work with your existing 3PL or introduce vetted partners. Go Virtual takes no referral margin on fulfillment rates: you contract directly and see the real price.
Systems we work with: ShipBob, ShipHero, ShipStation, Stord, Extensiv, NetSuite, Cin7, Loop Returns, Happy Returns, Narvar, AfterShip, Route.
Start with a profitability diagnostic.
Two weeks to see contribution margin by channel, the biggest leaks and a 90-day plan with a clear quote. Credited to your first three months.