Platform & AI Agents
The Go Virtual Commerce OS: people, agents and one data layer.
Built to help your business scale and grow, our platform connects your commerce systems into a governed data layer, runs a team of specialized AI agents on top of it, and puts experienced operators in charge of every decision that matters. It lives in your accounts, not ours.
Four layers, one operating system.
Leaders set direction. Specialist pods execute. Agents watch, draft, test and resolve at a scale that helps your team do more. Underneath, one data layer means everyone, human and agent, works from the same numbers.
Ten agents, each with a defined job and limits.
Every agent has a written scope, a list of actions it may take on its own, and a list of actions that always require human approval.
| Agent | What it does | Always needs a human for |
|---|---|---|
| CX Agent | Resolves order status, returns, exchanges, sizing and policy questions across email, chat, social and TikTok Live | Refund exceptions, complaints, defects, VIPs, anything sensitive |
| CRO Agent | Monitors funnels, recordings and competitor sites; proposes and analyzes A/B tests | Launching tests and shipping winners |
| Merchandising Agent | Tracks sell-through and weeks of supply; drafts markdown and promo recommendations | Any price or promotion change |
| Reporting Agent | Builds the daily brief, detects anomalies, answers questions on governed data | Board and financial reporting sign-off |
| Forecast Agent | Produces weekly demand, revenue and margin forecasts and scenarios | Buying and budget decisions |
| Trend Agent | Scores rising and falling trends from search, social and marketplaces | Product and buying decisions |
| Insights Agent | Themes reviews, tickets, surveys and comments into voice-of-customer reports | Customer outreach |
| Marketplace Agent | Monitors listings, buy box, pricing, suppressions and unauthorized sellers | Pricing changes and enforcement actions |
| Content Agent | Drafts PDP copy, alt text, ad and email copy variants in your voice | Publishing anything customer-facing |
| Accessibility Agent | Scans templates and new pages for WCAG 2.2 issues and drafts fixes | Code deployment |
Human in the loop
Approval rules are set with you during onboarding. Agents propose; people approve anything that changes price, policy, spend or published content.
Logged and reviewable
Every agent action is recorded with its inputs and outcome. You can audit what happened, when and why.
Trained on your brand
Agents use your policies, product data, tone of voice and approved knowledge base. We aim to retrain them whenever anything changes.
Works with the stack you already have.
Commerce
Shopify, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce
Marketplaces
Amazon Seller & Vendor Central, Walmart, Target Plus, TikTok Shop, Faire
Marketing
Google Ads, Meta, TikTok Ads, Pinterest, Klaviyo, Attentive, Postscript, Impact
Analytics
GA4, Microsoft Clarity, Triple Whale, Northbeam, Supermetrics, BigQuery, Looker Studio
Customer experience
Gorgias, Zendesk, Gladly, Kustomer, Okendo, Yotpo, Loop, Narvar
Operations
NetSuite, Cin7, QuickBooks, ShipBob, ShipHero, Stord, Extensiv
Retention
Recharge, Skio, Smile.io, LoyaltyLion, Yotpo Loyalty
Collaboration
Slack, Microsoft Teams, Asana, Notion, Google Workspace
See the platform on your data.
Your diagnostic is built on the same data layer and reporting you would use as a client.